The NF Railway (NFR) as a responsible and accountable entity, adopts various initiatives for prompt redressal of passenger service requests and issues during train journeys or within railway premises. Monitoring of passenger requests is considered as one of the “Key Performance Indicators” within the zone. To put in place an effective monitoring system towards a one-stop solution to requests, grievances & enquiries RAIL MADAD was launched in 2019. Passengers can lodge complain and seek assistance through “https://railmadad.indianrailways.gov.in” website and helpline no. 139 of Rail Madad App. Complaints and requests lodged through different modes were brought into a single platform and channelized through this portal for time bound redressal.
