Chief Minister Shivraj Singh Chouhan has said that departmental officers should increase the speed of work for speedy redressal of complaints lodged by common people through the CM helpline. Many officers are doing this work sensitively, they deserve congratulations. <
Chief Minister Chouhan discussed with the applicants of different districts through video conference from Mantralaya today and sought information about the action taken in their cases. Along with blacklisting of a hospital, the Chief Minister took punitive action against 15 government servants. In Samadhan Online, action was taken to suspend a clerk guilty of delay in resolving cases, stop increment of 3 government servants, deduct 15 days salary of a government servant and give notice to 10 officers and employees.
Yashwant Karma of Khargone district told Chief Minister Chouhan that he was not given the benefit of provision of free treatment by a private hospital under the Ayushman Bharat Yojana. An additional amount of Rs 61,000 was taken from him, for which he has been trying to return for about one and a half years.
After registering the complaint, they got the amount returned 2 days back. Thanking Chief Minister Chouhan, the applicant said that he could get the amount back only because of the CM helpline. The hospital management was found guilty in the investigation of the complaint by Collector Khargone in the case. Chief Minister Chouhan instructed to blacklist the hospital.
Gaurav Yadav of Ashoknagar district had complained about non-availability of water supply due to leakage of pipes in Nal-Jal Yojana. Public Health Engineering Department has stopped the increment of Executive Engineer SK Jatav, Assistant Engineer B.S. Sumant and Deputy Engineer Vinod Gupta for negligence. Explanation has been sought from In-charge Superintendent Engineer Vinod Kumar Chhari for not getting the complaint resolved on time. Chief Minister Chouhan instructed to take strict action against the guilty staff in case of obstruction in smooth supply of drinking water in other districts as well.
A complaint was lodged in May 2022 by Sunita Meshram of Balaghat district for not repairing the main pipeline damaged by the work of Pradhan Mantri Gramin Sadak Yojana on time. In August 2022, a complaint was again filed by the Public Health Engineering Department for not having sufficient drinking water supply even after the pipeline was rectified. Chief Minister Chouhan gave instructions to immediately repair the damage to the pipeline. He said that irrespective of the district, proper maintenance of tap-water schemes should be done regularly. In this case, while giving a show cause notice to the guilty construction agency, an explanation has been sought from the Deputy Engineer and Village Secretary of Madhya Pradesh Rural Road Development Authority. Action has also been taken to deduct the salary of Deputy Engineer Ram Naresh Yadav for 15 days.
On the complaint of non-receipt of scholarship amount by Shri Pratap of Bhopal in Samadhan Online, the Scheduled Caste Welfare Department and the Technical Education, Skill Development and Employment Department took action to provide redressal. When the matter came to the notice of Chief Minister Shri Chouhan, he inquired about such pending cases in the entire state. In a total of 132 cases, information was received about non-receipt of scholarship amount to the students, on which Chief Minister Shri Chouhan gave instructions for immediate solution. Shri Pratap’s awareness paved the way for the disposal of all such pending cases.
