Finance Minister Nirmala Sitharaman on Wednesday said banks are going to be the catalysts for economic revival and also urged them to adopt digital technologies for efficiency and growth.
Applauding lenders for their contribution towards the Pradhan Mantri Jan Dhan Yojana (PMJDY), she, however, added that banking services have still not reached certain areas. “At this stage, the catalysts for this economic revival, the catalysts who have the pulse of every one of their customers, are banks,” the Finance Minister said.
She was speaking at the launch of PSB Alliance-Doorstep Banking Services, a customer outreach initiative by state-run lenders.
The catalysts are going to play a very active role in making sure that every gap in the expectations of businesses which are struggling to get back to normalcy is adequately addressed, Sitharaman emphasised.
“How much ever you can, using your prudential norms, fill that gap and expectation and make sure that economic revival is facilitated very efficiently by using digital technologies,” she said.
The minister said easy access and efficiency in providing banking services will help in revival of businesses which are restarting operations after the lockdown.
“This is where if I have praised you for the wonderful service that you did during the lockdown. Now, it is incumbent on all of us to make sure that facilitation for the revival is going to be even better served by you all,” she said.
The finance minister said it will make a huge difference if banks are able to provide services to customers through feature phones and not just smartphones.
“The 40 crore (beneficiaries of PMJDY) that you are able to talk about today, cannot be a laurel on which we can afford to live any further. Yes, we achieved that. Kudos to everyone who achieved.
“But what I still feel is that there is still a gap even in the most developed states. There is a gap in some pockets of a district, some pockets of forested remote areas, some pockets which are hilly,” she said.
Sitharaman urged banks to make special efforts to reach out to people through ‘bank mitras’ so that no one feels excluded in the current digital revolution in the banking sector.
