Tata Power Delhi Distribution’s (Tata Power-DDl) Mobile App – ‘Tata Power-DDl Connect’ has become a huge hit amongst the consumers, with more than 1,30,000 downloads. The mobile app was launched by Tata Power-DDl to further strengthen its consumer connect touchpoints and contribute towards Digital India Mission.
The specially developed mobile app aims to help consumers directly engage with the company in a user friendly interface and includes key features such as Bill payment, Account details such as billing, reading, payment history, employee verification, power outage information and no current complaint registration and tracking, locating nearest payment centre with google maps integration as well as energy conservation tips.
It also provides features like reporting of unsafe situations, street light complaints, no reading or wrong reading complaints, addition of email id and phone number against a CA number as well as options to contact through other touchpoints like call centre, email, website or social media platforms. Till date the app has received over 4,50,000 hits for payment and approx. 1,00,000 hits for other services.
Speaking about the mobile app, Praveer Sinha, CEO and MD, Tata Power-DDl said, “We believe in providing quality services to our consumers and have always adopted innovative technologies to provide consumer satisfaction.”