According to the recent ASQ report, the Chennai airport has consistently improved on its facilities towards its passengers over the years particularly in 2013 and the first quarter of 2014.
Chennai Airport has scored 4.30 points in the Qtr-II of 2014 as compared to 4.10 points in the previous quarter.
What is more significant in this score is that Chennai Airport rating of 4.30 has earned the second position in AAI managed airports.
Also this rating of 4.30 is above the MoU target set-out by Ministry of Civil Aviation which is 4.20.
The reported world highest rating is 4.98 for the second quarter (April-June) scored by ICN - Seoul Incheon airport.
Chennai Airport has claimed up to 56 in the rank list as well, as against the previous quarter.
The above scores are proving that Chennai
Airport is improving in passenger perception rating and shall continue to strive to meet the international bench mark.
Airports Council International (ACI) conducts Airport Service Quality (ASQ) Survey, worldwide, among 220-225 International airports on quarterly basis. These are the findings of the report which was released recently.
The survey considers 33 parameters to assess the satisfaction level of passenger, both international and domestic, on five points scale.