Security of the passengers is one of the prime motives of western railway and there is no compromise in WRly’s efforts to ensure a safe and comfortable journey to its esteemed passengers. During the last financial year 2016-17, WRly’s security department has taken various initiatives such as installation of CCTV cameras and the recent addition of the TalkBack System in ladies coaches to curb offences and is striving day in and day out to keep such offenders at bay.
As stated by Chief Public Relations Officer, western railway, Ravinder Bhakar, security of our women commuters is one of a prime concern and WRly is always striving hard to secure their travelling experience. Western railway is going every extra mile to bring smile on their faces, with initiatives such as CCTV cameras being provided in ladies coaches, RPF personnel has been deployed in ladies compartments, etc. Male passengers travelling in ladies compartment were prosecuted, 16012 cases were registered for travelling in ladies compartment. Fine amounting to Rs3,30,600 was realised from the offenders and 14 persons were also sent to jail.
Also western railway launched the Talkback Security System on March 8 on the occasion of International Women’s Day which is a first-of-its-kind in Indian railway and installed in ladies coaches to get in touch with guards during an emergency. Trials are being undertaken by WRly in order to develop an application called Eye Watch App to send SOS alerts during any untoward incidents or emergency. Bhakar also informed that western railway holds the distinction of running the world’s first ladies special train over the Mumbai suburban section. Bhakar also stated that in the year 2016-17, 225 nos of passenger related offences were detected by the RPF. 11 cases of robbery were detected and handed over to GRP concerned. 206 cases of theft of passenger belongings were detected. Two drugging cases were detected by RPF staff.