Punjab National Bank (PNB) celebrated its 119th Foundation Day as Customers’ Day. Customers’ Meet were held across the country to rededicate to the service of bank’s 80 million customers and millions more to join.
During a function held at New Delhi, K R Kamath, CMD, PNB, described the customers as hidden capital of the Bank. He also appreciated unwavering support of customers in bank achieving new landmarks in its journey.
On this occasion, he announced various new initiatives undertaken by the Bank in improving customer service. The week starting from April 15 to 20 will be celebrated as ‘Customer Contact Week’ across all their branches, Centralised Grievance Redressal Mechanism to take care of all service requests, complaints and suggestions of valuable clients. Bank is also appointing a Chief Customer Service Officer who will work as Internal Ombudsman.
In its transformation exercise, Bank has rolled out more than 350 branches into PNB Pragati Branches across the country. These branches are designed to offer bouquet of services and are equipped with self service facility like passbook printing terminal, cash deposit machine, cheque deposit machine, ATM etc.
Further, as a Corporate Social Responsibility initiatives person, Bank sanctioned amounts of `16 lakh each to Safdarjung Hospital for the treatment of poor & needy patients and to Aap ki Rasoi a programme of Delhi Government in association with Akshaya Patra Foundation — an NGO for providing food to poor. The first installment of the sanctions was disbursed at the function organised in Delhi.
On bank’s Foundation Day, Kamath also inaugurated a fully equipped ‘e-bay for NRI clients’ at its branch office, Nauroji Nagar. NRI customers will be facilitated by virtual opening of new accounts.
Taking the Bank’s green initiatives forward, as e-lobby at Bhikaiji Cama Place was made solar-empowered through solar panels installed at the corporate office building of PNB.
The event started with a recital of Vandana by lady officers of the Bank followed by paying floral tribute to late lala lajpat Rai ji ‘the founder of the bank’ by KR Kamath, CMD, Rakesh Sethi, Usha Ananthasubramanian and SR Bansal, EDs and DK Gupta, former ED of the bank. In New Delhi, the customers’ meet was followed by mesmerising musical presentation Bansuri-Sitar Juglabandi by renowned music maestros, Pt Ronu Majumdar-flute, Ustad Rafique Khan — sitar and Pt Ram Kumar Mishra — tabla which was greatly enjoyed by packed audience.