The hospitality sector has been one of the key contributors of growth in spite of the upheaval that the industry has faced in the past few years. Riya Sharma and Arjita Mishra find out how hotels are redefining experience and sustaining in this competitive market to stay on top of their game
Burdened with the crisis and workload of day-to-day life, one often tends to leave everything behind and escape the hassle of daily life. As many of us cannot afford long breaks to an exotic locations, we usually end up looking for similar atmosphere and surroundings that we find in many luxurious hotels.
These opulent properties are designed in a way that make us ponder and appreciate the beauty of the hotel’s architecture, serene location and simply the aesthetics of the beauty around. As Vivanta by Taj, Surajkund has a special service called the barefoot dining experience wherein the patrons can enjoy the service by putting their feet under the water and relish their sumptuous meal. One deluxe service and you are transported to another world— this is only one of the services that the hospitality sector seems to provide even in a slumping market as this.
Though the hospitality and travel sector has faced a setback in last few years, but this doesn’t seem to affect the zeal of all those who constantly try to endeavour and bring out the best from their hospitality services. “The Taj Mahal Hotel, New Delhi, central to its old-world grace and charm, blended with contemporary comforts and amenities, it is our constant endeavor to curate and offer patrons unique and meaningful experiences that leave them enriched,” said Satyajeet Krishnan, general manager of the hotel.
In the race to stand out from the crowd, the hotel has personalised butler service to its Taj Club rooms, where the butler plays the role of guide and assistant to fulfill all your needs. “We also have a considerable strength of lady associates as butlers and security personnel,” he added.
On the other hand, Benita Sharma, general manager, WelcomHotel Sheraton, shared that the Indian tourism and hospitality industry has emerged as one of the key drivers of growth among the services sector in India in spite of the dynamic upheaval in the industry. “From bringing alive the experience of opulence at your dream wedding to nurturing and promotion of the arts through WelcomTheatre, to celebrating an opera of colour through monthly wine socials, we offer offer myriad tastes with Dakshin, Pan Asian and round the clock multi-cuisine restaurant at Delhi Pavilion,” she explained.
Jaideep Anand, general manager, The leela Ambience Convention Hotel, Delhi mentioned that how important it is for them to maintain their guest list. And, this is the reason why it is about curating a wholesome experience for the patrons. He told, “Our hospitality begins from the moment our guest enters the gate and we treat them in a way that the memories of their stay remain etched on their minds even after they’ve check out. For us, it is not only about packages but about the complete experience.”
With the demand supply imbalance, The Hyatt Regency, Delhi strives to scale higher levels by providing innovative products like The Mansion (customised private spaces) complemented by sincere services which is valuable for their guests. Aseem Kapoor, general manager of the hotel pointed out, “We have recently launched our new event space living rooms at The Mansion with seven thematic private spaces which can be customised as per guest preference. We are moving towards fine dining paired dinners as well. With our new event space — we are enhancing the experience of a typical banquet concept.”
David Hopcroft, general manager, le Meridien Gurgaon , “Value for money offerings and other exciting packages is certainly a part of the overall guest experience. The importance of exceptional service product is the differentiating factor than ever,” he wrapped up.