Tata Power Delhi Distribution (TPDDl), one of the premiere Discoms of the city is expanding its customer reach by embracing social media. TPDDl is now be available on Facebook, YouTube, Slideshare and Twitter to enhance its strong relationship with its customers and other stakeholders.
In addition, TPDDl also announces the launch of ‘TPDDl Connect’ — an android-based mobile application for customers. The presence will enable customers to reach out to the company as per their convenience – anytime, anywhere, a true reflection of its brand promise – ‘With You, Non-Stop’. The application ‘TPDDl Connect’, will be available on Google Play Store.
Everything related to TPDDl right from finding office locations to bill payment options (including e-payments and locations of Anytime Payment Machines 24X7) will now be easily accessible on TPDDl’s Facebook page and Twitter handle and TPDDl Connect (android mobile application). The android-based mobile application will help users to seek information on power outage, TPDDl’s employee credentials visiting their premises and status on last three bill payments at any time.
Consumers can seek information on community engagement activities of the company, post their valuable suggestions and participate in special schemes and programmes launched by the company on social media platforms.
TPDDl will also post informative videos on YouTube channel like know your meter, mobile, website usage, electrical safety tips, community engagement programs, et al. Besides this, it will share important presentations on Slideshare.
Announcing the social media presence, Praveer Sinha, CEO and MD, Tata Power Delhi Distribution said, “It has been our endeavour to provide the best of services and facilities to our stakeholders. The Social Media Platforms and TPDDl Connect will enhance our engagement with the consumers and help us in setting new benchmarks. I am confident, our consumers as well as stakeholders will benefit from this move and will actively engage with us through using these platforms.”