To cater to the growing volume of passengers during the ensuing festival/winter season, Northern Railway has rolled out its action plan to ensure quality services to rail passengers.
VK Gupta, General Manager, Northern Railway held a meeting with PHODs and HODs on the arrangements to be made by Northern Railway to ensure passenger convenience and safe running of trains during the ensuing puja, winter, Christmas rush at Northern Railway Headquarters Office, New Delhi.The thrust of the plan is to ensure smooth functioning and hassle-free purchase of rail tickets while stepping up vigilance to curb malpractices in all mass contact areas.
The following are some of the facilitative arrangements in the core areas of advance reservation and availability of passenger amenities at stations and in trains during the period:
The railway will post staff near windows outside reservation counters at all locations during the period on all days including Sundays and holidays to counter-sign requisition forms after ensuring complete filling of the form, especially the address before it is submitted to the reservation clerk.
Providing additional counters at locations where it is necessary and ensuring availability of reservation requisition forms.
Forming of special squads of commercial officers and ticket-checking staff to hold special surprise checks to curb the activities of anti-social elements and squads to conduct checks to detect various frauds like travelers on transferred tickets.
Northern Railway is planning to run special train and attach extra coach during rush period. These trains will be announced shortly. Frequent announcements with regard to special trains and augmentation of trains and ensuring updation of the passenger reservation system with regard to special services provided so that rail passengers derive utmost benefit.
Display of timings of special trains including their stoppages at various stations and extra coaches attached to different trains from time to time.
Deployment of adequate staff to ensure proper up-keep of waiting hall, rooms and cleanliness at stations
Providing illuminated signage’s as necessary
Ensuring adequate water arrangements at all stations
Educating rail users on the revised Tatkal scheme and information relating to Advance Reservation Period for tatkal booking which is now one day excluding the day of journey through publicity campaigns and may-I-help-you services.
Sufficient numbers of staff have been deployed to check the correctness of the details of the passengers given in the reservation forms. The details will be checked with the telephone and mobile numbers as mentioned in the reservation form for purchasing reservation ticket. If the details of the passengers as given in the reservation form are found incorrect, the ticket will be treated as invalid.