Helplines have been set up to provide information to families of the victims and other passengers at Chapra, Samastipur, Hajipur, Sonpur, Barauni, Muzaffarpur, lucknow, Varanasi, Balia, Guwahati, Dibrugarh, Tinsukia, Mariani, Dimapur, lumding, New Coochbehar, New Jalpaiguri and Katihar.