The New Delhi Municipal Council (NDMC) is soon going to set up a call centre to address public grievances; citizens can call on a four digit number to register their complaints for a time-bound redressal.
NDMC Chairman (Central Delhi) Jalaj Shrivastava on Saturday said that in addition to the existing online grievance redressal system, the NDMC is now setting up a call centre and a team of professionals will register the complaints and it will be forwarded immediately to the concerned officer and the person registering the complaint will receive a confirmation.
"If the complaint is not addressed in two days, then it will be automatically forwarded to the higher officer and after four days if the issue still remains unresolved, it will be sent to the chairman of the council,” said Shrivastava. The four digit number has already been registered and the formal launch will take place in the next couple of weeks. He was speaking at 'Face to Face', a meeting organised by FICCI ladies Organisation where entrepreneurs and professionals had an open interaction with NMC commissioner PK Gupta, SDMC commissioner Manish Gupta and Shrivastava. During the event, the municipal commissioners agreed that issues of garbage disposal, sewage system, drainage system, condition of roads and horticulture aspirations of the city still stare them on the face and they are finding innovative ways to address them.