In order to facilitate quick information and registration of complaints against the civic amenities for east Delhi residents, the East Delhi Municipal Corporation on Thursday launched its dedicated call centre. The helpline number 155303 will be used for dual purpose — to register complaints as well as seek information related to various departments.
To begin with, officials said, the service would be available to citizens from 6 am to 10 pm. It would be available round the clock soon. The complaints of the citizens would be forwarded to the concerned department or officer for necessary action and the action would be intimated to the complainant through this service. The complaint would be monitored till it is resolved, said Municipal Commissioner SS Yadav. He said the call center executives have been provided with details of all the municipal departments and its officials so that they can easily guide the citizens or route their complaints to the concerned department for quick redressal.
In another development, East Delhi Mayor Annapurna Mishra on Thursday flagged of a fleet of 30 new garbage removal trucks. These trucks will be used to transport garbage and solid waste to the SlF site at Ghazipur properly. 40 more trucks will be added to the fleet by the end of this month. Commissioner Yadav said that the cost of each truck is about Rs 20 lakh and every truck is Bharat Stage IV compliant of pollution emission norms.