Telenor India on Friday inaugurated an all-women contact centre located in Jamshedpur. This facility will not only serve Telenor customers but will also empower women based out of rural areas of Bihar and Jharkhand by offering them employment opportunity.
The facility will be managed by Tata Business Support Services. Telenor has taken a pivotal step to empower women by aiming to hire at least 50 per cent women in its workforce. This call centre will cater to the queries of Telenor subscribers based out of Bihar and Jharkhand for which they can call on 121. Currently, this centre operates from 7 AM to 8 PM and has a sitting capacity of 425 seats.
On this occasion, AEA Jameel, circle business head, Bihar and Jharkhand, Telenor India said, "After the success of DIAl, women-run call centre in Patna, we are pleased to open a new call centre in Jamshedpur. With this facility, we will provide employment opportunities to the women of the area by giving them a safe working environment and making them self-dependent. With our robust customer centric approach, we have always intent to resolve the queries of our customers at a fastest turnaround time and this call centre is one of such initiative to provide enhanced and consistent customer experience across all touch points."
Telenor India operates three call centres, either fully or partly managed by women. These centres have yielded high results depicting customer satisfaction. Basis an internal assessment, the customer satisfaction score has improved by 5 per cent, call quality scores and resolution rates has increased by 10 per cent and the repeat calls have gone down by 10 per cent.