In an attempt to achieve a descent slot in the upcoming sanitation survey 2018, the Ranchi Municipal Corporation (RMC) is attempting hard to remove all technical glitches coming in a way. Primarily focusing on ‘Swachchhta MoUD application’ download target, the Municipal Corporation officials have deputed a dedicated team to monitor the grievances being registered by the city residents on a daily basis.
On the other hand, the local citizens have also claimed that the newly launched mobile application service to address basic civic issues though has proved boon but maintaining a proper time schedule is a great concern here. Several city residents opined that the grievances registered through the mobile applications get resolved in two to three days only.
“As soon as you post complain, instant response cannot be expected. Recently, when I posted a picture of a garbage strewn site, only after two days, my grievance got resolved,” said, a resident of HEC, Santosh Kumar.
Another city resident from Ashok Nagar on anonymity said, “The grievances registered through the ‘Swachchhta’ application gets resolved but it takes time. The officials of the Municipal Corporation must address the problem of time-issue in order to popularise this mobile application.”
Meanwhile, RMC City Manager has assured that the attempts are being made to address the grievances within 24 hours following the norms. “For better ranking, attempts are being made to resolve the registered grievances within 24 hours. At times, we do face problem due to human resource crunch. Also, zonal supervisors who finally keeps the track of the solved cases have been recently ordered to increase the man-power to maintain the proper time schedule,” said, RMC City Manager, Swati Anand.
By far, according to current data, as many as 19,893 people have downloaded this dedicated mobile application service here in capital city. “Keeping the current data in mind, we are trying to improve our status in comparison to other major Urban local Bodies (UlBs). Since, our target is more in comparison to other UlBs, constant attempts are being put. Timeliness is one key component here, the Municipal Corporation is working on this,” she further added.