As per the instructions of Hemant Soren, Chief Minister, Government of Jharkhand, "Public Grievance Solution Program" was organized in all the districts of the state today on Wednesday under the leadership of Anurag Gupta, Director General of Police, Jharkhand. In this program, information was shared with the general public through public relations camps, banners, promotional vehicles, posters, pamphlets, local newspapers and social media by the local administration, police and other related departments.
This initiative of "Public Grievance Solution Program" ensured that the common citizens do not have to make rounds of police stations for any kind of problem like land / crime / crime against women and any victim does not have to go to the police stations.
The main objective of this program is to provide immediate solution to the problems of the general public on reaching the police station and to strengthen the trust between the general public and the police. With the objective of completely erasing the gap between the general public and the police, on the instructions of DGP Anurag Gupta, a "Public Grievance Resolution Program" was organized simultaneously across the state. In this program, the district administration, local police and other officials played an active role to listen to the problems of the citizens of rural areas and to solve them and to make the program successful. To ensure the success of the program and to make the process of redressal of complaints simple and transparent, the following police officers were deputed from the level of Police Headquarters to monitor in various districts-
In the light of the report given by the complainant in this program, the main features of the "Public Grievance Resolution Program" organized by Jharkhand Police are as follows:-
1. Complaints received from common citizens were registered.
2. In each district, mobile/Whatsapp number and E-mail ID were made available to the citizens for online complaints and they were encouraged to register online complaints.
3. The received written and oral complaints were maintained in the register and contact number along with acknowledgement number was also provided so that the complainant could get information about his complaint.
4. Assurance was given to take action on the received complaints within the stipulated time limit.
In the Public Grievance Solution Program, information was given to the general public with special attention on the following topics:-
Information was obtained regarding the safety of missing children and women and Victim Compensation Scheme was told.
Awareness was created by giving detailed information regarding the system of filing Zero FIR and Online FIR under the new criminal law, Dial-112 and Dial-1930 (Cyber Fraud).
For the citizens of weaker sections, assurance was given to take action as soon as possible in the cases registered under SC/ST Atrocities Prevention Act.
Assurance was given to take further action by gathering information about property related crimes and criminals, cyber crimes and chit fund companies cheating citizens illegally.
In areas where crimes related to human trafficking take place, assurance was given to take further action by gathering information about the victims of crime and criminals involved.
Citizens were made aware to prevent this by gathering information about opium cultivation and purchase and sale of brown sugar etc.
On receiving information about consumption of narcotics by school/college children, common people were made aware to prevent this.