In the Human Resource Development Center of BSL, with the aim of working in different conditions of internal and external customers and colleagues working in the plant and to make them aware of their mood, the S-1 to S-11 level working in Town Service Department. A one day program named “Service with Smile” was organized for the personnel. In the inaugural session of the program, General Manager (HRD) Neeta Ba, DGM (Town Administration) Avinash Jha, along with the personnel of Town Services Department were present. Addressing the participants on this occasion, Avinash Jha highlighted the importance of the program.
In the first session of the program, Neeta Ba made the participants aware of various aspects of Service with Smile as well as role play. During the program various speakers, Assistant General Manager (CRM-3) CS Kumar, Senior Manager (HRD) Amit Anand gave information about inter personal skills, communication with employees, leadership skills etc. In the second session, the participants were given a tour of the coke oven and BPP and blast furnace departments of the plant so that they can understand the conditions of the plant and provide better service to the workers. After the plant visit, the participants presented their two learning points and suggestions to better communicate with the customer and the service provider. The program was conducted by Amit Anand, Senior Manager (Human Resource Development). Hrishikesh Ranjan, Shweta Srivastava and S.C. Murmu played a key role.