Jamshedpur West MlA and state food and civil supplies minister, Saryu Roy on Friday launched public grievance management system portal ‘Nivaran Kendra’ at a city hotel this evening.
“Complainant can use five interface to lodge their grievance, through a toll free number 18001212395 or in landline number 0651-7122702/3 and sms or whatsapp in mobile number 8340538723, lodge complaint online at websitewww.saryuroy.in and email ininfo@saryuroymla.in. While they can phone between 10 am and 5 pm from Monday to Saturday to lodge their complaints but for other three interfaces there is no time or day restriction,” said Roy.
Incidentally, Jamshedpur West comprises densely populated residential areas like Shastrinagar, Kadma, Sonari and Mango and commercial hubs like Bistupur and a portion of Sakchi.
“It is our ambitious project.This would not only prevent residents from flocking my office either in city or at capital with their complaints and wasting their energy, time and resources but also monitor if their grievance are solved or not at the comfort of their house. People can send photos of their problems on whatsapp or internet,” added Roy.
People can use their OTP and complaint number to track status of their complaints or suggestion. While government departments can also log into to the website and see the number of complaints relevant to their departments for speedy disposal.