Principal Secretary to the Chief Minister Sanjay Kumar interacted with district and nodal officers via video conferencing on Tuesday to review the complaints and suggestion received by Jan Samvad Kendra.Kumar directed them to expedite the solution process of public complaints received through Jan Samvad. “The State Government considers public complaints and their solution to be one of its priorities,” he said.The officials were asked to ensure immediate and honest hearing of complaints. While talking to the nodal officers from across the state he examined the problems slowing the resolution of registered problems.
Talking to the Bokaro nodal officer he instructed prompt action regarding all 75 pending complaints from Chandrapura block, failure to do so within a week will result in action against the concerned officer.“The complaints received at district level should be sorted out during the same time frame, maintaining the quality of development projects along with it,” he said.A total of 12,312 complaints have been registered with Jan Samvad Kendra from May 1 to July 12.6489 complaints were registered on outgoing calls, whereas, 5823 were registered via incoming calls. Out if this, 475 complaints are related to corruption and 2897 are about various projects. According to the data submitted by the districts, 3723 complaints have been sorted out and 505 are being dealt with.