The Reserve Bank of India (RBI) along with a host of commercial banks would roll out a Financial literacy Week dedicated to cashless and digital transaction and financial inclusion on mission mode.
During the week-long drive, going to be observed between June 5 and June 9, teams of bank officials, lead district managers, banking correspondents etc would generate awareness about digital modes of transactions besides, other aspects of financial literacy.
“We have identified five messages which would be promoted and propagated during the week. The messages are about know your customer, debt discipline, *99# service, UPI payments and banking lokpal. leaflets, pamphlets and posters would be displayed across about 3000 bank branches existing in Jharkhand with varying intensity based on the size of the branch,” Patric Barla, Regional Director of RBI in Ranchi said on Monday. SBI having largest number of branch has been given the most areas to cover.
The regulating bank, on the occasion, also released five posters informing bank consumers about minimum to be done to update their KYC with banks, how to use *99# service for making digital transactions through feature phone without internet facility along with UPI facility for the smart phone users
for making online transactions.
“These facilities are there for all which is going to make life easy for any bank customer. These mediums are also safe if the person follows set norms. We are constantly working with all the commercial banks for strengthening their digital security features such as two layered authentication. The purpose is to make financial transactions easy and to be done in transparent manner,” added Barla.
This apart, the special drive would also generate greater degree of awareness about grievance redressal through its banking ombudsmen, now also stationed at RBI regional office at Ranchi, and follow debt disciplines such as purposeful loan demand and timely repayment.
“The RBI is constantly upgrading its lokpal system to deal with improper address of complaint of the customers. Besides writing to the banking lokpal, the complaints can be made online or by sending email. Since there are lots of issues coming between the customers and banks we have focused on banking lokpal system during the financial literacy week,” he added.