In a bid to bring in attitudinal change among its staff, Railways have been conducting a training programme for its staff so that they could deal with the passengers in a positive and effective way. Speaking to the media persons in Ranchi, IG cum Chief Security Commissioner of South Eastern Railway Sunil Kumar Sinha said that the drive which was started for a short period of one month will be continued for ever so that best possible facilities could be put before the railway passengers with a smiling face.
“Union Railway Minister Suresh Prabhu directed us to launch a drive in every zone to train its staff to bring in attitudinal change among its staff, which will continue for a month. But beyond this one month drive, the staff should make continuous improvement so that the passengers could be served in a better way,” said Sinha.
He further added that some amendments were made in Rail Security Act and Rail Act in the year 2003, according to which Railway was given the responsibility of the safety of Railways along with the safety of Railway passengers. “In order to discharge our duties there need to bring in some attitudinal change among our staff, hence a drive was launched in each of the zones to train its staff in this regard.
Counting on the achievements during the one month drive between June 16 - July 15, Sinha said that as many as 29 children (23 male and 6 female) caught under the suspicious circumstances have been recovered by RPF from various stations inside the South Eastern Zone.
“In addition to that, 3 touts have also been arrested by the RPF in the last one month and luggage of 10 passengers was also returned back to their owners who had left it in various trains,” said.
Out of a total of 22 complaints registered on Railway helpline number 182 during the month, 17 were provided RPF assistance while success could not be achieved in the remaining five cases, added Sinha.
“Remarkably, RPF have been able to solve 10 out of 15 complaints registered on Twitter,” Sinha said. To ensure more security to the passengers, as many as 350 more CCTV cameras were installed in 11 different stations coming to the South Eastern Railway under Integrated Security System. “If we talk specifically about Naxal infested areas in Jharkhand, a total of 59 cameras have been installed across the state,” said Sinha.
The Chief Security Commissioner also added that there were 33 such A1 and A class stations which will be equipped with Integrated Management Response Security System where CCTV cameras are to be installed though Nirbhaya Fund.
CSC believed that after this training programme, they have been able to bring in positive changes in the attitude of Railway staff and have also been started behaving politely with the passengers. They have now started empathizing with the passengers in distress, he said.