In a bid to provide better service, Jharkhand Bijli Vitaran Nigam limited (JBVNl) will soon launch Centralized Consumer Cell—‘SASAKT’ to redress the problems raised by the consumers from March this year. Talking to the media persons in Ranchi JBVNl Managing Director Rahul Purvar said that the proposed increase in the electricity tariff will help in providing better and reliable services to the consumers in the long run.
“JBVNl will soon launch a centralized redressal cell ‘SASHAKT’ from March 8 to deal with the problems related to consumers on different social platforms lime Facebook and Twitter and other traditional mediums like E-mail, Website and Urja Mitra Etc,” said Purwar. Through this real time registration of problems related to consumers will be done, he added.
Purwar further said that JBVNl was committed towards ensuring 100 installations of meters in households and in the commercial centers. “The proposed increased fixed tariff for unmetered consumers is much more than the metered consumers so that they ensure that the meter is installed in their homes as soon as possible,” he added.
Referring to the improvements done by JBVNl under Operational Efficiency Improvement, Purwar said that the old billing system has been replaced with Urja Mitra system enabling the consumers to get their current bills which could also be paid on the spot without going to any of the billing counters.
“The State Government, as per the notification, will provide direct grants to some of the consumer classes as there is a provision under section 8.3 (4) of Tariff Policy that the State can grant special grants to some of the classes,” Purwar said. limits of which will be issued after tariff order is determined, he added. Special class of consumers like group of primitive tribes, family having a physically challenged member etc will be given special grants by the State Government, he added.
The JBVNl MD also cleared that provisions of National Tariff Policy 2016 has adhered while preparing the tariff petition for the fiscal year 2017-18 and 2018-19 by JBVNl which also provides tariff rationalization in the consumer classes.