The Food, Public Distribution and Consumer Affairs department today launched a dedicated website to deal with the complaints related to the department. On the portal – Public Grievance Management System – consumers can now post their complaints and suggestions.
Secretary of the department Vinay Kumar Chaubey officially launched the portal here on Monday and said that consumers from all the districts of Jharkhand can register their complaints, including unavailability of foodgrains/kerosene at PDS shops on time, harassment of consumers by PDS shop owners, consumer affairs related issues etc.
Chaubey said that consumers can lodge their complaints on Toll Free number 18002125512 and landline number 0651-7122723 or mobile number 8969583111 between Monday and Saturday from 10 AM to 5 PM. Consumers can also use SMS or Whatsapp service to lodge their complaints on the number – 8969583111, email their complaints on pgms@dfcajharkhand.in and website dfcajharkhand.in.
The Secretary said that the consumers can track the status of their complaints registered and also see the actions taken by officials date and time wise. They can also send their feedback, reactions through Text, Audio or Image.