Chief Minister Hemant Soren on Saturday inaugurated the much needed e-rahat services to bring respite to people in the times of distress. With the help of toll-free number e-rahat timely assistance can be provided to a commonman during an emergency. The services will respond to emergencies from panchayat to State-level.
Significantly, State Government will encourage people who will provide information besides felicitating employees who will discharge their duties efficiently.
Dedicating the service to the people of the State Soren said all departments need to be prompt and coordinate their activities with other departments to make the platform a success.
Under the e-rahat services people can avail emergency services by dialing the toll-free number 1967. The services that will be provided under e-rahat include emergency services such as medical facilities, services in the event of arson, natural calamities, bomb explosion, theft, riots, kidnapping, sexual harassment, death and dacoity.
The State Government has set up call centers based on GIS which will work round-the-clock to register emergency calls and will send information to the concerned person through MMS (multi-media messaging service). Under the service, a separate docket will be opened for each call which will remain active until administrative services reaches the affected person.
Interestingly, a mock drill was also performed to highlight the salient features of the services and to display effectiveness of the services when needed.
Chief Secretary R S Sharma lauded the efforts put in creating such a service and said e-rahat is a step towards providing compassionate governance to the people of the state however government departments need to exhibit interest in information technology to make the platform a success.
Incidentally, few days back the department of Health, Police launched 108 and 100 numbers respectively besides launching of e-payment and public grievance cell at CM secretariat.
The inaugural ceremony was attended by Additional Chief Secretary A K Pandey, Principal Secretary IT NN Sinha, Principal Secretary Home NN Pandey, DGP Rajiv Kumar, Principal Secretary Health, BK Tripathi, Principal Secretary to CM, Sukhdeo Singh, Secretary Food& Civil Supplies, Dr Pradeep Kumar, Secretary Finance A P Singh and other senior government officials.