As many as 27 individuals were handed over employment letter under the Relief and Rehabilitation policy of the
State based coal mining company Central Coalfields Limited (CCL) handed over employment letters to 27 persons under the Relief and Rehabilitation policy during ‘Kayakalp Samadhan Sabha’ (KSS) programme. These individual have given their land to the company for coal mining.
CCL organises (KSS) to smoothen its existing grievance redressal process by seamlessly allowing stakeholders to directly interact with Chairman cum Managing Director (CMD), CCL Gopal Singh and other top officials of the management of the company. The event is held on the first Saturday of every month.
At least 101 dependents of CCL employees who lost their life while performing their duty were given employment letter on June 1.
Stakeholders from command areas of the company have come to attend the maiden KSS in which CMD CCL Gopal Singh, Director (Personnel) RS Mahapatro and Director (Technical) VK Srivastava were present. General Managers from all areas were also connected through a video conferencing. General Mangers and Head of Departments from headquarters along with Staff Officers of Areas, Union Representatives were present in a packed hall. Eighteen stakeholders have lodged their complaint related to jobs, non-payment of dues, cleanliness and others.
KKS has been conceptualized by the CMD to facilitate the grievance redressal processes in a time-bound manner. Once a complaint is registered at area level or at Samadhan Centre, at the company headquarter in Ranchi, acknowledgement is given to the complainant and a reply is given within 30 days.
CCL has set up a robust Samadhan Cell at CCL Headquarters and different areas to solve the grievances of the stakeholders. There is also a toll free number that is 18003456501 where one can lodge his or her complaint round the clock.
Talking about the effective functioning of Samadhan Centre, Singh said that the company is committed to solve grievance by ensuring timely resolution of complaints. He further said that resolving stakeholders’ complaints in a speedy and meaningful manner is very important as they are members of CCL’s extended family. Singh gave specific instructions to all area General Managers to interact with stakeholders to solve their grievances at their end.
The programme was organized by General Manager (P and IR) Umesh Singh and his team.