From the last 10 days BSNl’s CellOne and broadband customers of Bokaro Thermal and its surrounding areas are in the state of incommunicado, and the reason is lack of network and proper connectivity .Most of the BSNl mobiles in Thermal area of Bermo have virtually stopped ringing and last 10 days ,mobile and broadband subscribers have been cursing their fate as well as the BSNl department .The missing network has resulted in customers switching off their broadband and mobile service from BSNl .
Sources said that it is not only the mobile and broadband users of Bokaro Thermal who are peeved at the poor services rendered to them by Bermo BSNl employees. In recent days, the latter’s performance has come to the notice of the authorities of Dhanbad Telecom district.
Several harassed customers, said while others like Airtel, Idea, and Reliance worked properly but quite opposite to it Cell One and broadband of BSNl were not working properly from the last many days.
I used to receive frequent calls from my relatives and friends through others networks but from last ten days due to bad connectivity of BSNl I am unable to contact or receive calls my relatives and friends .Silence ,one way calls aggrieve our others problem ,said an employee of DVC A.K.Pathak .
Tapas Pal, a DVC employee, who shares the same woe said that it was not for the first time when the customers of this area remained cut off from the rest of the world while entire Bokaro town, Phusro, Peterwar and Gomia enjoyed good connectivity .
However the functioning of State Bank of India ,,Bank of India, DVC accounts offices of Bokaro thermal branches remained virtually paralysed for due to what the they said link failure. As a result ,customers could neither deposit nor withdraw money.
All truncations of State Bank of India, Bokaro thermal branch has come to standstill because of failure of its link since last one week .Customers are subjected to undue harassment for non –transaction, said MK Chaudhary an employee of DVC.