In response to the COVID-19 pandemic, Bokaro District Administration has launched an Interactive Voice Response system (IVR) for the public to connect to the district control room.
With this initiative started by the District Administration through the IVR system the public will be able to get information regarding COVID-19, lodge complaints regarding black marketing, share COVID-19 related health complaints and lodge complaints and grievances of any other nature. The users are promoted by the IVR to record their statements. The audio is then will be available to the administration via a dashboard. The dashboard will act as an Information Management System and can be used to sort the entire call log and initiate appropriate actions. By greatly improving search ability, sorting and tracking of complaints, the system streamlines the grievance redressal mechanism.