Bankers of the State along with regulator Reserve Bank of India are to observe four-day long financial awareness week starting from June 4. The banks during the drive would educate their customers about the correct ways of doing financial transactions along with the mechanisms in place in case of any fraud.
Informing about this, General Manager of RBI in Jharkhand Sanjiv Dayal said the drive would be conducted in four basic areas. “The theme for this year’s campaign is ‘consumer protection’ under which all the banks would be displaying literature about rights and responsibilities of customers, do’s and don’ts while transacting on digital platforms etc. We have also identified five target groups like farmers, entrepreneurs, school children, senior citizens and SHGs who are the potential and future customers,” said the RBI GM on Monday.
Started in 2016, the programme about financial literacy has gone for diversified approach looking at different conditions prevailing in the country. “Efforts are also being made to induct the financial literacy materials into school curriculum at senior secondary level. All the banks are also working on strengthening their grievance redressal mechanism with certain timeline,” added Sanjiv Dayal underling the role of Banking lokpal.
Also present on the occasion were representatives from SBI, BOI, Allahabad Bank and NABARD who collectively would spread the message down the line up to their bank rural branches. “We are also stressing that customers on their part do not falter and safeguards like not sharing passwords, PIN and other details are followed properly. There is also timeline about complaining. Even if there is delay as per the permissible limit in reporting the matter with us we can consider the complaints coming about unauthorised or fraudulent transactions,” said the SBI representative.
The materials related to awareness have been designed in such as way that any customer can get information about way to register issue, process and time taken on addressing those, complete list of do’s and don’ts, higher return related ricks and maintaining secrecy about vitalities related to digital transactions.