So far 2,549 cases of the 3,226 cases related to sanitation and drinking water registered in this call
center since it started in March 2022 have been resolved in remote rural areas of Jharkhand fair,
transparent and speedy disposal of public grievances related to various types of drinking water and
sanitation is being done with the operation of web based call-centre.
The call centre is playing an important role in resolving the public grievances related to drinking
water and sanitation at the State level.
Through this call centre operated at PMU office Doranda, Ranchi, the residents of the State are
getting their problems resolved by registering complaints through various mediums like Jhar-Jal
Mobile App, Whatsapp E-mail Toll free no and others.
Total 2,474 cases of handpump repair, 533 related to small rural pipe water supply scheme, 70
related to large rural pipe water supply scheme, 04 related to pipeline leakage, 70 related to water
supply,
Total 21 related to water quality, 30 related to toilet and sanitation and 24 other cases were
resolved. A maximum of 411 cases were resolved in Chaibasa, 294 in Chakradharpur and 205 in
Simdega.
The Call center toll free number 1800345 6502, mobile number, whatsApp number is 9470176901,
e-mail ID callcentredwsd.jharkhand@gmail.com. Complaint can be lodged on Jhar Jal Mobile App
(will be available on Google Play Store). The complaints received through various channels are being
entered and uploaded by the call center personnel at jharjal.jharkhand.gov.in.
Along with this, better management and monitoring is being achieved through the web portal by
transferring all types of complaints to the concerned officer. For all the complaints received in the
call center, work is being done in the direction of resolving the problems every 15 days by the
departmental senior officer and at the end of the month by the departmental secretary.
Jhar-Jal Mobile App and Jhar Jal Web Portal is developed by JSAC, Ranchi. From time to time, errors
related to Jhar Jal Mobile App and Jhar-Jal Web Portal will be resolved.