Chief Minister Bhupesh Baghel while wishing all district collectors a very Happy New Year on Monday stated that he will personally review all the applications of citizens put up for redressal with the concerned District Collectorates .
He said that if there is delay in the redressal of grievances of citizens , disciplinary action should be taken by collectors against the officials.
The Chief Minister in a letter to all the district collectors said that as per State Government’s priorities — all essential Government services to the citizens would have to be delivered within the stipulated time-frame .
It was observed that the citizens were forced to make several rounds of the Government offices to get minor work done and they were not getting the services within the stipulated time-frame, he said.
As on December 15, 2018, if the details for delay in providing services for redressal of grievance applications is not provided within the stipulated time frame and reasons for delay not communicated, then the action taken on officials will need to be communicated to the Chief Minister by January 7, 2019.
Under Public Service Guarantee Act (2011), more than 200 public services of various departments have been earmarked to be provided to the public within the stipulated time-frame.