At the 'Jansamvad' Call Centre run by Government of Chhattisgarh for taking feedback of various welfare schemes from common people, nearly 7.90 lakh people have been attended by officials concerned in short span of nearly 11 months, since the day the call centre was established. The information was shared during the review meet of ‘Jansamvad’ project chaired by Chief Minister Raman Singh on Saturday.
Chief Minister spoke to District Collectors of Bilaspur and Sarguja Divisions through video conferencing and took detailed information about the official works. Chief Minister said, “It is an important project, through which we are receiving information about attendance of teachers in Government schools, attendance of Patwaris at their respective Headquarters, opening time of fair price shops and anganbadi centres among others. All the district collectors should take benefit of this information available to address the persistent grievances in the areas concerned and to ensure progress of schemes, he said.
‘Jansamvad Project’ was launched by Chief Minister Raman Singh on September 18, last to establish direct dialogue with citizens of the State. Under the project, an ultramodern call centre is being run in Utility Building in Secretariat (Mahandi Bhavan) in Naya Raipur.
In the meeting, Principal Secretary of Information Technology Department Aman Kumar Singh informed that through Jansamvad Call Centre, total 7.90 lakh people from all districts of State have spoken for nearly 20 minutes each and given feedback regarding implementation of various schemes. Information so collected was forwarded to District Collectors.
Chief Minister during interaction said that if in any area implementation of any scheme is required to be expedited, and then Collector of the concerned area should take personal interest to ensure satisfactory progress in implementation of the scheme. Feedback of common people is extremely important for improving administration and ensuring better implementation of the schemes.
He said after the wages under MGNREGA are transferred into their accounts, many a time labourers remain unaware of it. In this case, 'Munadhi' (general announcement) should be done in respective villages to inform labourers about transfer of wages into their accounts. The notice regarding the same should be put up on notice boards of Gram Panchayats concerned.
Singh said that if in any particular cluster of villages in the district progress of a particular welfare scheme is found to be slow, then a team of officials should be sent there to hold a camp for redressal of grievances and to ensure that the eligible beneficiaries get to avail the schemes.
In the meeting, Dr Singh also reviewed progress of Sanchar Kranti Yojana in Bilaspur, Korba, Janjgir-Champa, Raigarh and Mungeli district of Bilaspur Division, Sarguja, Koriya, Balrampur, Jashpur and Surajpur district of Sarguja Division, infrastructure related works, population deed distribution, Pradhan Mantri Sahaj Bijli Har Ghar Yojana, wage payment under MGNREGA, Pradhan Mantri Ujjwala Yojana, Mukhyamantri Pension Yojana, electricity bills and various electricity related applications from rural areas, tendupatta wage distribution among others.
Chief Secretary Ajay Singh, Additional Chief Secretary of Forest Department C K Khetan, Additional Chief Secretary of Agriculture Department Sunil Kujur, Panchayat and Rural Development Department R P Mandal, Principal Secretary of Food Department Mrs. Richa Sharma, Secretary Mineral Resources Department Subodh Kumar Singh, Health Department Secretary Niharika Barik Singh, labour Department Secretary R Sangeeta, School Education Department Secretary Gaurav Dwivedi, Energy Department Secretary Sidhartha Komal Pardeshi, Housing and Environment Department Secretary Sanjay Shukla, Commercial Tax Department Secretary Mr. DD Singh, Social Welfare Department Special Secretary R Prasanna, NRDA CEO Rajat Kumar and other senior officials of various departments were present.