The Chhattisgarh Government would have a ‘Citizen Call Centre’ established for operation of its ambitious ‘Jan Samvad’ project, officials informed.
Notably, the Chhattisgarh Infotech and Biotech Promotion Society (CHiPS) as executing body is launching the ambitious programme to establish the ‘Citizen Call Centre’.
The purpose of this initiative is to proactively collect citizen/household feedback related to different government benefit schemes rolled out in the State.
The Jan Samvad project would have a group of resources who would connect with citizens and collect information related to their grievances, feedback and suggestion regarding the benefits that they availing under various scheme(s).
As part of the operational process, a Call Centre front-end employee, shall place an outbound call to selected households of the State, and discuss the efficiency and the quality of benefits programmes in the State. Since, the selected households appear in the scheme beneficiary list; hence they would be a better judge in terms of real value of the schemes.
Jan Samvad would also have information related to nearest government facility centres and infrastructure (Hospitals, Roads, Railway Network, Aganwadi centres, Schools, landscape and Electrification lines) around the citizen‘s native place to assist in effectively interacting with them, the information that currently exists in Chhattisgarh's departmental databases shall be utilized for the purpose.
The data of various schemes available with State Government departments will be integrated into common database (SRDH) through various rules and methodology by the Database Integrator of CHiPS.
The household cards will be developed by utilizing the database which will comprise of all relevant information of the household and its members like head of family, demographic data, schemes affiliated etc.
Notably, CHiPS is also involved as State Designated Agency (SDA) in NeGP MMP‘s implementation of some mega IT Projects like CHOiCE, e-Gram Suraj, GyanVinimay (e-classroom), e-Procurement, SWAN, SSDG, e-District, Bhuiyan and GIS, CSC‘S.
A professional approach is being adopted for the implementation of IT Projects using the services of e-governance experts and consultants from corporate and academia, officials stated.
The Government is committed for empowerment of every section of the society. Hence several citizen centric public welfare schemes have been launched and followed up by effective implementation in the State, they stated.
The primary objective of these schemes is to provide benefit to the society especially weaker sections, women, children, youth, minorities, labourers and the peasant community, resulting in improvement of their socio-economic status.
The Government has planned to set up the Call Centre to get independent feedback from the beneficiaries of these schemes and also educate them on ways to derive maximum benefits from respective schemes. The Call Centre will also act as information dissemination and grievance cell in future.
It may be recalled that the Chhattisgarh government will also seek private participation to measure success of its various welfare schemes by getting feedback from beneficiaries, officials informed.
The government is also getting developed a mobile-based interactive application to check status of a whole set of ongoing projects across the State.
CHiPS will be implementing the project. The mobile application will be collecting local data or conduct survey for keeping track of various project development status, officials informed.
The mobile application will have the provision of authenticating each user through predefined username and password or predefined username and OTP based password. The application would also map data/task of individual project created for data collection/survey and accessed by a particular user.
The end user of the application will be able to view list of tasks allocated to him/her.
The reporting module of the application would have the provision to generate various reports of data collection/Survey project wise such as -- Allocated tasks, Work in progress tasks, pending for approval tasks, completed tasks,time based report and survey based report.
Meanwhile , CHiPS has already commenced the process for implementing Centralized Project Management Software System.
The scope of the project is to implement and support Centralized Project Management Software (CPMS) system, official informed.
The task involves- Data Digitization of two projects per department, Training and Capacity Building, Deployment of Personnel for Facility Management System (FMS) at Department level, Operational Support Unit and Operation.
CHiPS will also be deploying an Enterprise-level ‘Network Monitoring System’ for 'Chhattisgarh State Wide Area Network' (CGSWAN) upgradation project, officials informed.
In Chhattisgarh, more than 3,000 rural CHOICE Centres, 200 urban CHOICE Centres and Common Service Centres (CSCs) are functioning where citizens are getting online citizen centric services, they informed.
All the districts now have lok Seva Kendra and even in remote districts like Sukma, Bijapur, Balrampur people are getting Income Certificate, Birth & Death Certificate, Khasra & B-1 Copy, Marriage Registration, Aadhar Registration, Epic Card printing, Caste Certificate, Resident Certificate, Gumashta licence etc. online.
The State Portal Service has been provided to more than 40 lakh persons. The various departments of the State are providing online services to citizens.
The Revenue Department has put their services online like Mutation, Demarcation, Batankan and providing loan Booklet. Any eligible person can apply online to get benefit of pension schemes of Social Welfare Department.
Municipal Corporation, CSEB, RTO are also providing their services online.
Online payment of electricity bill is popular and time saving for urban as well as rural folks. More than 153 rural CHOICE Centres has been designated as Banking Agents and they have opened more than 1.40 lakh Bank accounts.
Commerce and Industry Department has also started online land allocation portal for investors. Public Health Engineering Department is monitoring online, the functioning of departmental activities.
The Health Department has started monitoring and registering of various schemes online like Janani Suraksha Yojna, E-Mahatari.
e-Scholarship has been started by School Education department. likewise Commercial Tax Department, Forest Department, Finance Department and other government establishments are also fully implementing the e-Governance project.