Consumers can now apply online for new domestic electricity connection through the website of Chhattisgarh State Power Distribution Company limited (CSPDCl). The online facility will be available from April 1, 2015 informed CSPDCl Managing Director Subodh Singh. He said that the facility could be availed by the urban as well as rural consumers.
Singh said that the online facility started by the company has not only increased the transparency in work but also made the process easy for the consumers. To apply for a new connection, a person will have to provide necessary information on the available format in the website and upload the required documents. The documents and information uploaded on the website would be verified by the officials of the concerned electricity office, he said.
After investigation and verification of the details, the connection will be immediately provided to the applicant, Singh said. The online facility will save the time and energy besides money of the applicant as they will not have to repeatedly visit the office for this purpose.
They can also easily know the status of the application under this facility. For online application, a person will have to register his or her e-mail and mobile number on the company’s website. The consumer will be provided a user ID with date and time of application.
The applicant will be provided the action taken on the application through the user ID. The company had also launched SMS service to update the consumers regarding electricity bills and payments. A consumer will have to register the mobile number with the company by simply giving a missed call on 7879880880. The company will provide information regarding bill payment within two days through SMS. If the SMS is not received in two days, the consumer can approach the nearest electricity office and register a complaint.