The conversations of citizens who talk about their grievances and demands from eight districts of Chhattisgarh with the senior officials are being uplinked to the video-conferencing facility at the Mantralaya on a daily basis, said officials. The complaints are recorded and resolved in a fixed time-frame.
The person himself is present at the video-conferencing and submits his grievance to the concerned officer. The grievances are resolved on the spot. There is a direct conversation with the concerned person and the administration.
More than 1,500 grievances had been redressed in 2015 via video-conferencing.
The Video-Conferencing Kendra facility had been established at the Mantralaya and is connected with all the 27 district headquarters. The complaints are heard from 12:00 to 1:30 pm daily.
A district-level officer is directed to resolve the matter on the spot. If the district officer of the concerned department finds it difficult to find a solution to the grievance then a senior officer is urged to solve the problem. The grievances are being resolved in the presence of the complainant.
The problems relating to Public Distribution System (PDS), not obtaining rations on time, no boundaries demarcated, Smart Card Project and similar complaints are also redressed.
The complaint redressal status is monitored closely by the senior officers and the person concerned updated on the progress of his file.
The departmental heads and Secretaries are updated on the progress of each case. Deputy Collector of a district and senior officer of the rank of Additional Secretary are appointed as the nodal officers to monitor the situation.
Notably, a total of 102 Janpad panchayat offices would have video-conferencing cameras installed soon in the State under ‘Chhattisgarh State Wide Area Network’ (CGSWAN) Project, said officials.
The Chhattisgarh Infotech and Biotech Promotion Society (CHiPS) will also be deploying an Enterprise-level ‘Network Monitoring System’ for CGSWAN upgradation project, said officials.
In Chhattisgarh, more than 3,000 rural CHOICE Centres, 200 urban CHOICE Centres and Common Service Centres (CSCs) are functioning where citizens are getting online citizen centric services, they said.
All the districts now have lok Seva Kendra and even in remote districts like Sukma, Bijapur, Balrampur people are getting Income Certificate, Birth & Death Certificate, Khasra & B-1 Copy, Marriage Registration, Aadhar Registration, Epic Card printing, Caste Certificate, Resident Certificate, Gumashta licence etc. online.
The State Portal Service has been provided to more than 40 lakh people. The various departments are providing online services to people.
The Revenue Department has put their services online like Mutation, Demarcation, Batankan and providing loan Booklet. Any eligible person can apply online to get benefit of pension schemes of Social Welfare Department.
Municipal Corporation, CSEB, RTO are also providing their services online.
Online payment of electricity bill is popular and time saving for urban as well as rural folks. More than 153 rural CHOICE Centres has been designated as Banking Agents and they have opened more than 1.40 lakh Bank accounts.
Commerce and Industry Department has also started online land allocation portal for investors. Public Health Engineering Department is monitoring online, the functioning of departmental activities.
The Health Department has started monitoring and registering of various schemes online like Janani Suraksha Yojna, E-Mahatari.
The e-Scholarship has been started by School Education department. likewise Commercial Tax Department, Forest Department, Finance Department and other government establishments are also fully implementing the e-Governance project.
The e-Procurement system has been implemented in many Government departments.
Chhattisgarh is also the first state to prepare GIS (Geographical Information System) of villages in 37 layers, officials stated.
Through this system, land Record Map, Topography, land use, Drainage System, Forest, land fertility, Minerals data has been collected.
Computerisation of more than 20,000 village land maps has been completed. Administrative and physical map of all 27 districts has been completed. Dial 100 project of Police Department is also using GIS and based on GPS, officials informed.
Moreover, in order to establish coordination among students, educational institutes and industries, ‘Chhattisgarh Campus Connect Portal’ has also been started. Through this portal students get to know about skill development schemes.
Chhattisgarh’s e-Governance projects has been lauded all over India and we have received various awards in this field recently, officials stated.
Prominent among this are “eReadiness Award” for extensive use of IT services in the State for the year 2013, CSI-Nihilent e-Governance Awards 2013-14 – Sustainability Award to Chhattisgarh Geographic Information System, CSI-Nihilent e-Governance Awards 2013-14 Award for Sustained Excellence in e-Governance.