The State-owned power companies in a bid to broaden their service spectrum have commenced ‘e-Seva’ service for its customers.
Under the ‘e-Seva’ service, registered consumers through free SMS can inform the company about irregularities in meter readings and could also self-report meter readings, Deputy General Manager (Public Relations) Vijay Mishra informed.
For getting their number registered the consumers will have to give a missed call on 7879255255 following which they will receive a call from the company’s call center and their number will be registered free of cost, he said.
The registered consumers will get information about monthly bills, payments, power complaints, pre-scheduled power supply interruption and breakdown longing more than 4 hours via SMS, the DGM informed.
“A new service has been launched in consumer’s interest to stop irregularities in meter reading.
Under this service consumer of any class will have to type ‘CSPDCl RDG’ accompanied with current meter reading followed by BP number and sent it to 56161.
The consumer will then receive recent updates about their electricity bills on their mobile phone,” he said.
According to Mishra, the Chhattisgarh State Power Distribution Company ltd (CSPDCl) has also come out with several new services like on-line connection, online bill payment, e-smapark, email service, mobile short code, log code and missed call service along with round the clock call center.