To improve the customer service, a Data Center has been established by Chhattisgarh State Power Distribution Company limited (CSPDCl) at Dangnia in the city. The Data Center established on 1650 square feet has a storage capacity of 110 terabyte, officials said.
They said that for providing power backup to the Data Center, a UPS system of 300 KVA capacity has been installed there. The power is supplied to the Data Center by two 500 KVA transformers with auto-change over facility.
Similarly, at the centralized Call Center as many as 30 lines are available on telephone number 1912. The customers can lodge their complaints 24X7 on this helpline, officials said.
The officers said that the company is using advanced technology systems to provide more and more good services to the consumers.
The Energy Information Technology Center of the company has started innovative works under the R-APDRP scheme.
For a new connection, the people of Chhattisgarh need not to frequent the office of Energy Department. CSPDCl is providing online electricity connection through its website www.cseb.gov.in, officials said.
The applicant will have to input the required information on the format provided on the website and attach the required documents. The new connection is given after verification of documents and information uploaded by the applicant, the officials said.