As per CVC Guidelines and directives of Corporate Vigilance, whenever a complaint is received, it is confirmed with the complainant whether he had actually made the complaint, a Press release issued by the Bhilai Steel Plant (BSP) here stated. The process is called complainant verification. Consequently, whenever action is taken by Vigilance Department, it is as per normal practice and as per CVC guidelines. This should not be construed as doubting the complainant as has been perceived in some quarters and reported in some sections of the media, it stated.