Passengers of IRCTC’s Delhi-Lucknow Tejas Express will be compensated in case of delays, the Railway subsidiary said on Tuesday, announcing a first of its kind offer.
An amount of `100 will be paid in case the delay is for over an hour and `250 for delay of over two hours, the IRCTC said ahead of the launch of its first train. This latest offer is in addition to the `25-lakh free insurance that will be given to passengers of the train.
This travel insurance also includes a coverage of `1 lakh against household theft and robbery during travel, again a first. The train will be flagged off on October 4.
Many countries compensate passengers for delays — some do so as monetary compensation and some in kind. In Japan and Paris, a delay certificate is issued as proof which can be shown in schools or offices for late admission at university exams. The certificate is issued when delays as little as five minutes occur. In the UK, rail passengers are entitled to get automatic compensation for delayed journeys.
The IRCTC said a passenger is required to fill up a claim form with the insurance company in the link provided online or lodge a claim for train delay on its toll free number. The claim can be lodged through registered post also at the insurance company address.
On the submission of the required documents, the insurance company will settle the claim within two to three days, the IRCTC said.
“As the issuance of policy numbers will be delayed for the current reservation and on train bookings and a claim can be processed only after issuance of policy, it may take 3 to 4 days after the date of journey to process such claims,” IRCTC said.
The train is scheduled to make its first commercial run on October 5.
The new Tejas Express will run on New Delhi-Lucknow route for six days a week. The fare for Lucknow to New Delhi Tejas Express will be `1,125 for AC chair car and Rs 2,310 for executive chair car. The New Delhi to Lucknow Tejas Express ticket will be priced at `1,280 for AC chair car passengers and `2,450 for executive chair car. The train will operate on dynamic fare scheme.
Free tea and coffee will be offered through vending machines and water will be provided through RO machines for passengers on demand.
Just like in flights, meals will be served by onboard service staff by trolleys.