Andhra CM directs officials to make government services more citizen-friendly
Andhra Pradesh Chief Minister N. Chandrababu Naidu has directed officials to make government services more accessible, transparent and citizen-friendly, stressing the need to simplify administrative procedures and improve delivery mechanisms across departments.
Reviewing the performance of various departments at the Real Time Governance Society (RTGS) Centre at the Secretariat, the Chief Minister instructed officials to streamline service delivery and reduce complexity for citizens availing government services. He was briefed that the government has already begun simplifying procedures across 11 categories of services.
Naidu also emphasised the strengthening of the Public Grievance Redressal System, directing officials to make it more efficient and accessible. He suggested expanding digital options for citizens, including online complaint filing and the use of the “Mana Mitra” WhatsApp governance platform, which will also allow voice message submissions.
Officials informed the Chief Minister that around 3,000 locations in the state currently face mobile connectivity issues. Naidu directed that these be resolved within three months to ensure seamless access to digital governance services.
The Chief Minister was also briefed on the ‘Navachetana’ Early Childhood Development Screening Programme being implemented by the Women and Child Welfare Department. The programme focuses on assessing the physical and mental development of children between birth and three years, with nearly 34,000 children already screened across the state.
Officials explained that the initiative is based on activity-driven learning principles such as “serve and return,” along with caregiver practices like love, talk and play, aimed at promoting holistic child development. Teams are conducting household visits and anganwadi-based screenings, with a pilot project planned for better follow-up.
Naidu further directed that senior officials undertake regular field visits as part of a new accountability framework. As per the circular, secretaries will spend three days, department heads six days, and district collectors eight days every month in field inspections to ensure better governance outcomes.
Later in the day, the Chief Minister visited the RTGS Centre along with Confederation of Indian Industry (CII) Director General Chandrajit Banerjee and other industry representatives. He urged them to speed up the establishment of the CII Global Leadership Centre in Andhra Pradesh.