Governance institutions must reinvent themselves: Jitendra

Union minister Jitendra Singh on Friday said that administrative training and governance institutions across the country must reinvent themselves and shun stereotype models to remain relevant.

Addressing the concluding session of the National Departmental Summit on “Institutionalising Capacity Building: From Training to Performance-Linked Governance” through virtual mode, he said Mission Karmayogi is steadily moving towards an AI-integrated governance framework linking capacity building, competency development, technology and public service delivery.

The National Programme for Civil Services Capacity Building (NPCSCB), popularly known as the Mission Karmayogi, aims to create a competent civil service rooted in the Indian ethos, with a shared understanding of the country's priorities, working in harmony for an effective and efficient public service delivery.

Singh, the Minister of State for Personnel, said governance reforms today require transparency, timeline discipline, ease of procedures and optimum use of technology supported by innovation and human sensitivity.

Referring to governance reforms undertaken in recent years, he said annual grievances received on the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) portal have increased from nearly two lakh in 2014 to more than 25-30 lakh presently, reflecting growing public trust due to improved responsiveness and accountability.

Singh also referred to the success of Digital Life Certificates, noting that nearly 10-11 crore certificates have already been generated, enabling pensioners to complete formalities digitally without physical visits.