To provide quick relief to people in distress or those in medical emergency, Chief Minister Yogi Adityanath on Sunday directed the officials concerned to make Dial-112 services more reliable and prompt.
Additional Chief Secretary (Home) Awanish Awasthi said that on Chief Minister Yogi Adityanath’s direction, they had further extended the services of Dial-112.
He said that keeping in mind the international standard laid down for providing emergency services, serious efforts had already been made to maintain those norms. He said the government had extended the quick response services of Government Railway Police (GRP), Fire Department, 108 Ambulance Services, and 1090 Women Power Helpline etc.
Additional Director General (Dial-112) Aseem Arun said that the extension of services by their quick response force was getting big appreciation from the public and the manner in which the force worked round-the-clock especially during coronavirus pandemic was being lauded all over the world.
He said the success of Uttar Pradesh Dial-112 services could be gauged from the fact that within a couple of years of its formation it had secured the third place in an international competition of emergency services organised by the Dubai police last year. He said that several countries participated in the competition.
The ADG said that now they were quickly responding to law and order related issues and were also getting calls in large number in matters related to fire department, GRP, Women helpline etc.
He said the Dial-112 responded quickly in 34,652 complaints relating to fire services, 10,435 from Uttar Pradesh Road Transport Corporation, 5,47,875 SOS calls about medical emergencies, 8,917 from GRP, besides 38,66,572 from UP Police.
The ADG said that to make the fairer sex feel more secure, Dial-112 had started female escort services under which it was running 10 per cent of the PRVs to drop single woman returning home in late hours. He said the Dial-112 PRVs dropped about 100 females daily during recent lockdown period.
To extend quick help to senior citizen, the Dial-112 started ‘Savera’ services through which it attached 7.30 lakh citizen and was extending help to them in all kinds of emergencies.
Dial-112 is also running a separate desk for women to extend services in checking domestic violence.