In a novel initiative of the Uttar Pradesh government, probably the first of its kind in the country, the police personnel will also converse in regional dilects on the 112 Police Help Line for the convenience of the rural population of the state.
As part of this scheme, it has been decided to include Bhojpuri, Awadhi, Braj, Bundeli and other local dialects in the Dial 112 service system.
This decision has been taken on the instructions of Chief Minister Yogi Adityanath.
Giving details about the initiative, Additional Chief Secretary (Home) Awanish Kumar Awasthi said that the officers receiving the calls will also be communicating in the local dialect and to ensure this, the officers fluent in these dialects had been selected.
“The initiative has been taken to further improve the response time in taking action after receiving a complaint. This will also make a complainant using a local dialect comfortable and confident while communicating with the cops of the Dial 112 Helpline service,” he said.
The communication officers serving at the emergency services have been specially trained for this and the initiative will be of great help, especially for those people who call from the rural parts of the state, said ADG (112-Help Line) Asim Arun.
“People of the rural belt, especially women, are comfortable communicating in their local dialect and the initiative will not only make them comfortable, it will also help them to share their problems with clarity,” he said.