Emphasising the importance of resolving public complaints and addressing people’s problems on a priority basis, Chief Minister Yogi Adityanath called for a mission-oriented approach to public hearings, stressing the need for swift resolution and redressal of grievances.
Directives were issued in a recent meeting with additional chief secretaries and principal secretaries where the chief minister highlighted that all government initiatives were aimed at meeting the needs of the common man and advancing the state. He asked all officers and personnel associated with the administration to understand this fundamental objective.
The Integrated Grievance Redressal System (IGRS) and CM Helpline were identified as valuable tools for the easy redressal of complaints and problems faced by the public. The chief minister emphasised that all applications received through these platforms should be handled promptly, without any laxity or delay.
The chief minister reiterated the government’s zero tolerance policy towards crime and criminals, emphasising that all complaints received through IGRS, CM Helpline, police stations, tehsils and development blocks should be heard and addressed. He urged the officers to empathise with the emotional state of aggrieved individuals, respect their sentiments, and deal with their issues with utmost sensitivity. The satisfaction of the complainants and their feedback were highlighted as benchmarks for the performance evaluation of officers.
To ensure effective resolution of public grievances, Chief Minister Yogi Adityanath directed that public hearings, such as Thana Diwas and Tehsil Diwas, be widely publicised. He emphasised the importance of resolving complaints before the next scheduled hearing and urged officers to prioritise public hearings and conduct them with a mission-oriented approach.
The chief minister also emphasised the need for accountability and directed all additional chief secretaries and principal secretaries to visit the field and review the public welfare schemes implemented by their respective departments. He instructed them to ensure prompt resolution of pending complaints based on merit and submit a report to the Chief Minister's Office following the field visit.
Chief Minister Yogi Adityanath praised the performance of sensitive departments and urged others to take inspiration from their success. He emphasised the need for district magistrates, superintendents of police, police stations, and tehsils to improve their functioning and allocate at least one hour daily for public hearings.
Furthermore, the chief minister acknowledged the exceptional work done by outsourcing personnel and stressed the importance of timely payment of their honorarium, emphasising the need to prevent economic or mental exploitation of any employee.
The chief minister also highlighted the significance of proper and timely utilisation of funds allocated to departments in the 2022-2023 financial budget. He asked additional chief secretaries and principal secretaries to review departmental plans and ensure timely allocation and utilisation of funds. The chief minister emphasised the need to communicate and coordinate with the ministries of the Government of India regarding grants and contributions received. He directed all departments to ensure proper expenditure of the allocated funds before the end of the current financial budget.
In addition, Chief Minister Yogi Adityanath called for the effective implementation of the e-office system in all heads of department and director offices, with physical files used only when necessary. He emphasised the importance of making the e-office system more efficient.
Regarding the new transfer policy for officers, the chief minister stressed strict adherence to it. He instructed all additional chief secretaries and principal secretaries to issue transfer orders in accordance with the policy and ensure an adequate manpower presence in aspirational districts.
Lastly, the chief minister recognised the border areas as brand ambassadors and emphasised the need for high-quality medical facilities, educational institutions, and efforts toward industrialisation in those regions. He also called for the expansion of teleconsultation services to remote villages across the state.
With the chief minister’s firm directives and focus on public welfare, it is expected that the administration will work diligently toward the swift resolution of people’s problems and the overall development of the state.