Cracking the disciplinary whip, Chief Minister Akhilesh Yadav has sought explanation from a DMs and four SPs for their failure to redress grievances registered under `Jan Sunvai’ system.
Reviewing the pace of redressal of public complaints registered with the Jan Sunvai portal in lucknow on Wednesday, the CM said that officers are expected to act promptly on complaints lodged and those who fail to deliver will be taken to task.
During the meeting it surfaced that DM of Pilibhit and District SSP/SP of Faizabad, Kasganj, Deoria and Basti had failed to redress public grievances within stipulated time. Subsequently, the CM sought explanation from the five officers.
“The officers should use information technology to ensure transparency in government working. An integrated grievance redressal system should be developed where public problems could be resolved at one platform,” Yadav said.
Chief Minister said that his office will now monitor Jan Sunvai portal so that people’s problems could be resolved on time.
Officers informed the CM that since the launch of the portal on January 25 this year, over 2 lakh people had lodged complaints, of which, 70 per cent have been redressed and the rest whould be resolved soon.
Jan Sunvai Portal is a public grievance system under which complaints are registered electronically. The officers learn about problems and try to redress it. This being an on-line system, complainants can lodge his complaint even from his home thus saving precious time and running around.
The complaints lodged with the CM’s office, DM’s office, SSP, Tehsil and lokvani Kendra are linked with this portal. The complainant gets progress information through SMS.