To provide help to old and differently-abled passengers at the stations, the Railways has decided to introduce a Yatri Mitras Sewa shortly. It will enable such passengers to book wheelchair and porter services.
The IRCTC has been entrusted with the responsibility of providing the Yatri Mitra service at the stations.
The Yatri Mitra service can be booked on IRCTC e-ticketing website or through dialling or SMS to 139.
Yatri Mitra shall provide wheel chair cum porter services to differently-abled, ailing and old persons, according to railways.
The Yatri Mitra Sewa will be available for arriving and departing passengers.
IRCTC, railways catering and tourism wing, may provide this service 'Free of cost' through some NGO, charitable trust, PSUs or under CSR.
However, railways said "if this service can't be provided 'Free of Cost' due to lack of response from NGOs, Charitable trust, PSUs etc, IRCTC may arrange this service on payment basis through a service provider or on its own."
The service charges, if applicable, shall be kept reasonable and affordable keeping in mind the objective of providing services to the needy. The service charges should be collected by the
service provider directly from the passenger.