The number of public grievances registered with the grievances cell has increased from just less than two lakh in 2014 to nearly 19 lakh now as the departments concerned have earned people’s trust, Minister of State for Personnel Jitendra Singh said on Wednesday. “When we came in 2014, the number of grievances registered in the grievances cell was not more than two lakh. Today, it is nearly 19 lakh. It is virtually a 10-time increase,” he said, adding that it reflects the trust citizens have posed in the Government.
The Government of India in 2019 received 18.7 lakh public grievances and disposed 18.1 lakh of them.
Singh said the increase in the number of grievances being registered is because the departments handling them are prompt and responsive, which has instilled confidence and trust among citizens.
He said the rate of disposal of grievances is now more than 95 per cent which is an achievement in itself. Launching the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) reforms at an event here, the Minister said a citizen-centric model of governance demands that there is a need to create awareness among the citizens for grievance redressal.
He said the main Mantra of the Modi government is to reach out to the last man in the queue with all the benefits of the welfare schemes.
The CPGRAMS 7.0 version has mapped last mile grievance officers, saving time and improving quality of disposal.
CPGRAMS reforms were launched in the Ministry of External Affairs, the Ministry of Health and Family Welfare, the Ministry of Petroleum & Natural Gas, the Department of School Education and the Ministry of Road Transport, according to a statement issued by the personnel Ministry.