State Bank of India (SBI), the country’s largest bank, has won the World’s Best Consumer Bank 2026 award from Global Finance magazine, marking its second consecutive win.
The honour reflects the bank’s continued success in setting global benchmarks in customer-centric banking through digital innovation, service excellence, and its deep commitment to inclusive growth, SBI said in a statement. The award was presented to the bank on the sidelines of the IMF Annual Meeting 2026 in Bangkok, Thailand.
Speaking at the event, SBI Chairman Challa Sreenivasulu Setty said, “Our continued transformation, particularly in the digital space, is meant to ensure that a trusted digital service is provided at population scale, and this capability and transforming digital capabilities allow us to reach further and serve faster while our people ensure that banking remains personal, accessible, and trusted”. Over the past year, SBI strengthened its customer franchise through continued investments in digital innovation, service excellence and financial inclusion, he added.
The bank launched the new YONO platform, crossed 10 crore registered YONO users, and introduced AI-powered customer services and personalised digital experiences.
It also expanded its reach with the addition of over 300 new branches across the country.