Rajdhani and Shatabdi rail passengers will be now informed through SMS, just as in case of flights, about a delay in their train. Passengers will get text messages on their mobile phones registered during reservations if their scheduled trains get delayed by more than an hour. There are total 23 pairs of Rajdhani and 26 pairs of Shatabdi trains running across the country.
Currently, the SMS messages are being sent to wait-listed passengers after the confirmation of their berths.
Railways made the much-needed facility operational last week for all Rajdhani and Shatabdi trains. The services would be extended to other trains too in a phased manner. Developed by the Centre for Railway Information Systems (CRIS), the information technological arm of the Railways, the SMS facility is considered to be an important service for passengers.
“To avail this facility, passengers are advised to mention their mobile numbers on the reservation slips. It is a passenger-friendly free service for which the railways bear the cost of SMS,” said a senior rail official.
Further the Kathgodam Shatabdi started its refurbished run with upgraded comfort, enhanced hygiene and value-added features under Rs Project Swarna’ on Monday. “Focus will be on 10 key areas viz. punctuality, cleanliness, linen, coach interiors, toilets, catering, staff behavior, security, entertainment, housekeeping and regular feedback. The modified trains will also have improved coach interiors, better furnishing and new comfortable seats and are envisaged to redefine rail journeys in the country,” said the official.