On the recommendations of the Empowered Group of Officers 10, the Centre on Wednesday launched the National Monitoring Dashboard to ensure timely implementation of COVID 19 Response Activities.
Over 300 public grievances, including those related to non-adherence of the ongoing lockdown and request for rescue from foreign countries, have been received by the central government under a recently-launched mechanism. The dashboard was launched by Minister of State for Personnel Jitendra Singh.According to officials, the nature of grievances related to quarantine facilities, lockdown not being adhered to complaints, essential supplies related complaints, examination related complaints, rescheduling of interest repayments on loans, evacuation requests from foreign countries.“Out of the total 336 public grievances, 28 were on "lockdown not adhered to", 25 were "requests for rescue from foreign countries" and 14 were related to "quarantine”. On Day 1 of the launch, the dashboard received 43 grievances of Ministry of Health and Family Welfare, 31 grievances of Ministry of External Affairs and 26 grievances of Ministry of Finance. A total of nine were related to "inadequate facilities in hospitals", seven were "examination-related", six were "stuck at some place due to lockdown", five "essential supplies not being provided", four were related to "harassment" and one was on "problem in donating to the PM-CARES Fund", the officials said.It aims to ensure timely redress of COVID-19 grievances. Directions have been issued to all ministries and departments to prioritize these grievances and provide redress in three days.There were 101 suggestions received by the government and 136 public grievances fell under "others" categories, they said. Giving further details of grievances related to non-compliance of lockdown, an official said, people claimed that "private sector employees were still being called at work" and also "postal department was calling employees to work".
He said grievances on "police harassment" and "people getting evicted from colleges" were under the harassment category.Suggestions like "claiming to have found cure" and "request for financial aid" were received as public grievances, the official said.Grievances like "garbage not being collected" and "supply of basic necessities affected" were also received by the central government, officials said. The national monitoring dashboard was developed and implemented at https://darpg.gov.in where COVID-19 related grievances received in the Central Public Grievances Redress and Monitoring System (CPGRAMS) with all ministries/ departments and states/UTs are monitored on a priority basis by a technical team of DARPG.Speaking on the occasion, Singh said that it is the endeavour of the Modi Government to ensure timely redressal of COVID-19 grievances and directions have been issued to all ministries/departments to prioritise these grievances and provide redressal in a period of three days.