In a bid to make Police Control Room (PCR) more sensitive towards distressed people, who call 100 for help, four days long workshop concluded here in Dehradun on Sunday. Around 70 police personnel, who have been serving in Police Control Rooms of Dehradun, Rishikesh, Haridwar and Roorkee shared their experience in the workshop.
In his address Garhwal Range DIG Amit Sinha categorically instructed them to be more professional while receiving a call. The workshop was aimed at reminding them that their duty come first so they need to be courteous while dealing with people over phone. They should also remain updated about the presence of cheetah police, PCR , city patrol unit, city routes, micro details of each street of their jurisdiction so that they are able to help the distressed people, who dial 100 with a great hope.
During workshop police personnel were given training in communication, soft skills and first responder as well. He expressed hope that this training will help them while dealing with people in future. Sinha instructed all the district police heads of Garhwal division to maintain feed back register in each police control room and check the register on regular interval. He would personally review the progress report on weekly basis.